A new form of fraud appears to be affecting the brokerage industry. This Friday, FXOpen, a retail and institutional FX broker, announced that scam artists have been trying to trick customers using fake emails.
By and large, customers who, most of them time, will just steal their money. Many of these firms also lie about their credentials, , fake phone numbers and .
This week Finance Magnates also reported on that have been ramped up recently. These fraudsters claim they will be able to help people, who have been scammed by binary options brokers, to get their cash back.
The warning issued by FXOpen this Friday is slightly different. It appears that fraudsters have been setting up fake email accounts and sending messages to the broker’s clients demanding that they pay commission and service fees.
FXOpen – no added fees
In its warning, FXOpen noted that it does not charge the fees that the fraudsters are asking for. It added that any fees it charges are clearly stated on its website and that it does not charge any fees outside of the ones it lists there.
The broker also stated that clients should check the email address of those sending communications on behalf of the company. According to FXOpen, the firm only uses “@fxopen.com” and “@fxopenasia.com” email addresses.
FXOpen did not say whether the fraudsters had attempted to trick people into providing them with their log-in details. It did note, however, that registration for clients is only available through the broker’s official website.
In closing, the firm appealed to clients, telling them to contact customer support if they doubted the veracity of any communications they receive from the broker.
Given the slack brokers often receive for not respecting their customers, such a warning should be praised. “Kudos to FXOpen” says this author.
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